Frequently asked questions
Are your products for human consumption?+
No. All GeneTech Pharma products are sold strictly for laboratory research purposes only. They are not intended for human consumption, in-vivo use, food, drug, or cosmetic applications.
Do you provide certificates of analysis (COAs)?+
Yes. A COA is available for every batch upon request. Each COA includes purity by HPLC, identity confirmation by mass spec, and endotoxin/sterility data when applicable.
How is payment handled?+
After you place an order, our team contacts you within 24 hours with secure payment instructions. We support multiple methods. No card information is processed on the website.
Do you ship internationally?+
Yes. We ship to most countries discreetly with full tracking. Customs delays may occur in some jurisdictions — please check your local regulations.
How long does shipping take?+
Domestic US: 2–4 business days after payment. International: 5–14 business days depending on destination and customs.
What is your return policy?+
Due to the nature of research compounds, all sales are final. If your order arrives damaged or with a quality discrepancy, contact us within 7 days for resolution.
How should I store products?+
Most lyophilized peptides should be stored at -20°C. Reconstituted peptides should be refrigerated and used within 30 days. Specific storage instructions are listed on each product page.
Do you offer wholesale pricing?+
Yes. Visit our wholesale page or contact us directly for bulk pricing on orders above $1,000.