Frequently asked questions

No. All products sold on this site are intended for laboratory research use only. They are not for human consumption, diagnostic, or therapeutic use, and have not been evaluated by the FDA. They are not drugs, supplements, cosmetics, or food.

Qualified researchers, laboratory technicians, academic institutions, contract research organizations, and commercial research laboratories. Purchasers must be at least 18 years old and legally permitted to purchase and possess research reagents in their jurisdiction.

No. We do not provide dosing, administration, protocol, or usage information of any kind, and we cannot respond to requests for it. Nothing we publish is medical, clinical, or veterinary advice. Consult a licensed professional for any health question.

Yes. Lots are analyzed by independent laboratories for purity by HPLC and identity by mass spectrometry. Per-lot COAs are being published on each product page; in the interim, the COA for the lot you receive can be requested by email.

Card payments are processed by our third-party payment processor over an encrypted connection; no full card numbers are stored on our servers. Where an alternative method is selected, we email payment instructions and a unique payment reference after the order is placed.

Yes, to most destinations, with full tracking. International orders are subject to any import duties, tariffs, and taxes imposed by the destination country, which are the buyer's responsibility. Buyers are responsible for confirming that the materials may lawfully be imported into their jurisdiction.

Orders are processed within 1 business day of payment confirmation. Domestic US: 2–4 business days standard, or 2 business days with Priority 2-Day. International: 5–14 business days depending on destination and customs clearance.

Unopened items with intact tamper seals may be returned within 7 calendar days of delivery with a Return Authorization number. Full refunds or free replacements are issued for incorrect, damaged, or lost shipments, and for lots failing their stated COA specification. Full details are on our Shipping & Refund Policy page.

These are handling notes for trained laboratory personnel, not use instructions. Lyophilized material is generally held at −20°C, protected from light and moisture; product-specific conditions are listed on each product page. Material in solution should be kept refrigerated and handled under aseptic laboratory technique. Use appropriate PPE and dispose of all material per your institution's chemical waste procedures.

Yes. Volume pricing is available for laboratories, institutions, and research organizations. Visit our wholesale page or contact us directly.