Shipping & refund policy

Orders are reviewed and processed within 1 business day of payment confirmation, Monday through Friday, excluding US federal holidays. Orders placed after 2:00pm PT are processed the following business day. You receive a tracking number by email as soon as a label is generated.

• · Standard — $14.99 flat, or free on orders over $250. Delivery in 2–4 business days.
• · Priority 2-Day — $30. Delivery in 2 business days.

Carriers: USPS Priority Mail and UPS Ground / 2nd Day Air. Carrier selection is made at fulfillment based on destination and service availability.

We ship to most international destinations. Delivery typically takes 5–14 business days with full tracking, subject to customs clearance. International orders are subject to any import duties, tariffs, and taxes imposed by the destination country; these charges are the buyer's responsibility and are collected by the local carrier or customs authority on delivery. Buyers are responsible for confirming that the materials ordered may lawfully be imported into their jurisdiction. We cannot refund shipping on packages refused or seized by customs.

All orders ship in plain, unbranded outer packaging with no external indication of contents. Temperature-sensitive materials ship with insulated packaging and gel packs; extended cold-chain packaging is available on request for an additional fee.

If tracking shows no movement for 7 consecutive business days, or if your package arrives visibly damaged, email support@genetech.store with your order reference and photographs of the packaging and contents. Verified damage or loss in transit is resolved by replacement shipment at no cost, or by full refund if the material is unavailable.

Because these are research materials whose integrity depends on unbroken storage and handling conditions, returns are accepted only for unopened, unused items with intact tamper seals reported within 7 calendar days of delivery. All returns require a Return Authorization number issued by our support team before shipping anything back; unauthorized returns cannot be processed or credited.

A full refund or free replacement is issued when:

• · The wrong item, quantity, or specification was shipped.
• · The item arrived damaged, leaking, or with a broken seal.
• · The shipment was lost in transit and confirmed undeliverable by the carrier.
• · Independent analysis shows the lot fails the purity or identity specification on its Certificate of Analysis.

Refunds are not available when:

• · The item has been opened, reconstituted, or otherwise used.
• · The request is made more than 7 calendar days after delivery.
• · The order was refused at delivery, unclaimed, or seized by customs, or the shipping address supplied was incorrect or incomplete.
• · The buyer changed their mind after the order entered processing.

Approved refunds are issued to the original payment method within 3 business days of approval (or of receipt of an authorized return). Card issuers typically post the credit within 5–10 business days. Original shipping charges are refunded only where the error was ours.

Orders can be cancelled without charge any time before a shipping label is generated — email us immediately with your order reference. Once a label is generated the order is treated as shipped and the return terms above apply.

Third-party Certificates of Analysis are being published per lot and will be linked from each product page as they become available. A COA for the lot you received can be requested by email at any time.

Fleck Enterprises LLC, d/b/a GeneTech
9472 N Minnewawa Ave
Clovis, CA 93619, United States
+1 (509) 993-2420 · Mon–Fri, 9:00am–5:00pm PT
support@genetech.store

See also our Terms of Service and Legal & Compliance pages.